If you use scorecards on your account, you can assign a call to a particular agent from Reports
- Select ‘Reports’ on the left side of the menu.
- Scroll down to the section where calls are located.
- Below the ‘Actions’ column you’ll see three horizontal dots. Select the dots to open the actions menu.
- The action menu will have the following options to select from.
- Select Identify Agent from the actions in the drop down menu
- Select the user and click Submit