White Label
      Back to home
      1. Knowledge Base
      2. Features & Settings
      3. White Label

      Purchasing an SSL certificate (GoDaddy)

      Purchasing an SSL Certificate for White Label (GoDaddy)

      This guide provides step-by-step instructions for purchasing and installing an SSL certificate with GoDaddy to enable a custom domain for your white-label customer login page on Convirza's servers.

      Prerequisites

      1. White Label Setup: If you haven’t configured your white-label service yet, follow the White Label Setup Guide before proceeding.
      2. Domain Ownership: Ensure you own the domain where the SSL will be applied.

      Step 1: Select a Subdomain

      You need to choose a subdomain where your login page will be hosted. Examples include:

      • calls.yourdomain.com
      • calltracking.yourdomain.com

      Important: Purchase the SSL for the specific subdomain (e.g., calls.yourdomain.com) and not the top-level domain (yourdomain.com).

      Step 2: Create a CNAME Record

      To route traffic correctly, configure a CNAME record in GoDaddy:

      1. Log in to GoDaddy and navigate to DNS Management for your domain.

      1. Create a new DNS Record with the following details:
        • Type: CNAME
        • Name: Enter the subdomain (e.g., calls) without the full domain name.
        • Value: Enter cai.convirza.com.
        • TTL: Set to 1 hour.
      2. Save the record.

      Step 3: Purchase and Configure the SSL Certificate

      1. Purchase a Standard SSL Certificate through GoDaddy.
      2. Click on Setup after purchase.
      3. Enter the subdomain (e.g., calls.yourdomain.com) where the SSL will apply.

      Step 4: Verify Your Domain

      1. After setup, your domain will be in a Pending Verification state.
      2. GoDaddy will send you an email for domain verification. Complete the process as instructed in the email.

      Step 5: Download and Prepare the SSL Certificate

      1. Once verified, download the SSL certificate ZIP file from GoDaddy.
      2. Extract the ZIP file to a folder on your desktop.

      1. Locate the .crt files inside the extracted folder:
        • Move the .crt file without "bundle" in its name to a new folder named after your subdomain (e.g., calls.yourdomain.com).

      Step 6: Add the Private Key

      1. Locate the private key file you downloaded earlier during the SSL setup process.
      2. Move this file into the same folder (calls.yourdomain.com) that contains the .crt file.

      Your folder should now contain:

      • Private Key File
      • SSL Certificate (.crt File)
      1. Right-click the folder and select Send To > Compressed (Zipped) Folder.

      Step 7: Submit to Convirza Support

      1. Send an email to support@convirza.com with the subject line:
        SSL Certificate for calls.yourdomain.com
      2. Attach the zipped folder created in the previous step.

      Step 8: SSL Installation

      1. Once received, Convirza will install your SSL certificate on their servers within 2 business days.
      2. You will receive a confirmation email when the installation is complete.

      Completion

      After the SSL installation is confirmed:

      • Your white-label login page will be fully functional.
      • The subdomain (calls.yourdomain.com) will be secured and active.

      For additional support, contact Convirza Support at support@convirza.com.

      This article is structured for easy navigation, ensuring clarity and providing actionable steps for a smooth SSL setup. Let me know if you'd like to include screenshots or further refinements!