How It Works
Using real-time data from millions of daily calls, Spam Guard automatically detects and blocks known or suspected spam before it disrupts your operations. Its intelligent detection and proactive blocking ensure that only legitimate calls are routed to your agents.
Key Benefits
- Active Protection: Real-time learning and scoring to block spam instantly.
- Accurate Reporting: Keeps your call data clean and actionable.
- Cost Savings: Reduces wasted minutes and operational expenses.
- Improved Productivity: Prevents distractions and keeps your team focused.
Pricing
Spam Guard is available through flexible, volume-based plans:
- 1–100 calls/month: $89
- 101–1,000 calls/month: $129
- 1,001+ calls/month: $199
Note: STIR/SHAKEN Verification is included as part of this service.
Click here to learn more about STIR/SHAKEN Verification
How Spam Guard Works
Spam Guard uses an advanced scoring system to analyse each incoming call and determine its likelihood of being spam. Calls are rated on a scale from 1 to 100, where higher scores indicate a greater chance of being spam.
You can set the sensitivity level to Low, Medium, or High depending on how aggressively you want Spam Guard to block calls.
- Low: Blocks only the most obvious spam calls.
- Medium (default): Offers balanced protection for most businesses.
- High: Aggressively blocks nearly all suspected spam calls.
|
Spam Guard Level |
Score Range Blocked |
Description |
|
Low |
80 - 100 |
Blocks high-probability spam calls while allowing most calls through. |
|
Medium (Default) |
40 -100 |
Blocks moderate to high-probability spam calls; recommended for balanced accuracy. |
|
High |
1 - 100 |
Blocks all calls identified with any spam probability; best for heavy spam traffic. |
Spam Guard continuously learns from real-time data to refine its scoring accuracy, ensuring that legitimate calls are connected to your team without disruption.
How to Enable Spam Guard
If the Spam Guard feature is not enabled on your account, you will not see the Spam Guard option under
Left Panel → Settings → Group Settings → General.
To enable the Spam Guard feature, please contact the Convirza Support Team:
📧 support@convirza.com
📞 (888) 804-5046
Once enabled, the Spam Guard option will appear under your Group Settings > General tab.
Setting the Spam Guard Protection Level
Once Spam Guard is enabled on your account, you can manage its Protection Level directly from:
Left Panel → Settings → Group Settings → General.
You’ll find the Spam Guard Protection section with three protection level options:
- Low
- Medium (Default)
- High
By default, the Protection Level is set to Medium.
You can adjust it based on your business needs — increasing sensitivity to block more potential spam or lowering it to allow more calls through.
Tip: It’s recommended to start at Medium and fine-tune the level as needed to balance spam blocking and legitimate call handling.
Spam Guard in Subgroups
When Spam Guard is enabled at the account level, it is automatically turned on for all new subgroups by default.
Subgroup administrators can still customize their own Spam Guard protection levels (Low, Medium, or High) as needed. However, by default, the account-level hierarchy is followed, meaning all subgroup settings initially inherit the parent group’s Spam Guard configuration.
Tip: This ensures consistent spam protection across your organization, while still allowing flexibility for subgroup-level customization.
Spam Guard for Tracking Numbers
The Spam Guard feature can also be managed at the Tracking Number level.
For existing tracking numbers, Spam Guard must be manually toggled on. If you’d like assistance enabling it for existing numbers, please contact the Convirza Support Team. Our team can help activate it for your account.
For new tracking numbers, you can toggle Spam Guard ON directly from the tracking number setup page.
If Spam Guard is already enabled at the group level, it will automatically be turned ON by default for all new tracking numbers created under that group.
Spam Guard Report
The Spam Guard Report provides insights into how effectively Spam Guard is blocking unwanted calls and protecting your tracking numbers.
Accessing the Report
To access the report:
Go to: Reports → Spam Guard
This report gives you a visual and data-driven summary of all detected and blocked spam calls within your account.
Report Overview
The Spam Guard report displays data in both graphical and tabular formats for easy analysis.
1. Spam Conversations by Regions
Shows a U.S. map view highlighting regions where spam calls originated. Darker shades indicate higher volumes of spam activity.
2. Spam Conversations by Date
Displays a timeline chart showing total conversations versus spam conversations.
This helps track spam trends and activity over specific date ranges.
3. Summary Metrics
- Total Conversations: Overall number of calls during the selected period.
- Spam Conversations: Number of blocked spam calls and the percentage of total calls.
Spam Conversations Table
The detailed table lists all spam-related call activity with key information, including:
- Tracking Number Name: The number that received the spam call.
- Campaign / External ID: Associated campaign or external identifier.
- Group / External ID: The account or subgroup where the call occurred.
- Tracking Number Type: Indicates whether the number is Simple or IVR.
- City / State: The location associated with the tracking number.
- Spam Severity: Indicates how likely the call was spam based on the score assigned.
Key Definitions
- Spam Conversations: These are calls blocked or identified as spam by Spam Guard.
- Spam Severity: Represents the spam likelihood score — a higher severity means a higher chance the call originated from a spam source.
Spam Guard – Frequently Asked Questions (FAQ)
Below are the most common questions users have about enabling, configuring, and understanding Spam Guard in Convirza. These answers will help you get the most out of the feature and troubleshoot common setup or reporting questions.
1. What is Spam Guard?
Spam Guard is Convirza’s intelligent spam call blocker that automatically detects and blocks unwanted or fraudulent calls before they reach your team. It helps maintain clean call data, save costs, and improve productivity.
2. How does Spam Guard work?
Spam Guard uses a scoring system (1–100) to determine how likely a call is to be spam. Based on your chosen protection level — Low, Medium, or High — it blocks calls within specific score ranges before they connect.
3. What are the different Spam Guard protection levels?
|
Protection Level |
Score Range Blocked |
Recommended Use |
|
Low |
80–100 |
Blocks only obvious spam calls. |
|
Medium (Default) |
40–100 |
Balanced protection; ideal for most users. |
|
High |
1–100 |
Aggressively blocks nearly all suspected spam. |
4. How do I enable Spam Guard in my account?
If you don’t see the Spam Guard option under Settings → Group Settings → General, it’s not yet enabled for your account.
Contact support@convirza.com or call (888) 804-5046 to have it activated.
5. Can I customize Spam Guard settings for subgroups?
Yes. When Spam Guard is enabled at the account level, it is automatically turned ON for all new subgroups by default.
Subgroups can customize their protection level independently if needed. The account-level settings will apply by default.
6. How does Spam Guard work for tracking numbers?
- For existing tracking numbers, Spam Guard must be manually toggled ON.
- For new tracking numbers, if Spam Guard is already enabled at the group level, it will be ON by default.
7. What is STIR Verification and how is it related to Spam Guard?
STIR/SHAKEN Verification is included with Spam Guard. It verifies caller ID authenticity using digital certificates, helping prevent spoofed numbers, robocalls, and fraudulent calls.
8. How can I view Spam Guard activity and performance?
You can view all spam-related insights in the Spam Guard Report under Reports → Spam Guard.
This report includes:
- Spam activity by region and date
- Total vs. spam conversation counts
- Detailed table of spam calls, their severity, and related tracking numbers
9. What does “Spam Severity” mean in the report?
Spam Severity indicates how likely a call was to be spam.
A higher severity score represents a greater likelihood that the number was identified as a spam caller.
10. Can I download or schedule the Spam Guard report?
Yes. You can use the Download or Schedule buttons at the top of the Spam Guard report page to export the data or receive automated reports.
Troubleshooting Spam Guard
Here are a few common issues you may encounter with Spam Guard, along with their quick resolutions.
1. Spam Guard option not visible in Group Settings
If you don’t see the Spam Guard option under Settings → Group Settings → General, it means the feature isn’t yet enabled for your account.
Solution: Contact the Convirza Support Team at support@convirza.com or call (888) 804-5046 to have it activated.
2. Spam Guard is enabled but not blocking any calls
If you’ve enabled Spam Guard but still receive spam calls:
- Make sure Spam Guard Protection is toggled ON at both the Group and Tracking Number levels.
- Check your Protection Level setting — setting it to Low may allow more calls through. Try switching to Medium for balanced filtering.
Tip: Wait a few hours after changes; Spam Guard updates apply in near real time but not instantly.
3. Legitimate calls are being blocked
If you notice genuine leads being marked or blocked as spam:
- Lower the Protection Level to Low under Group Settings → General.
- Review the Spam Guard Report (Reports → Spam Guard) to identify which calls were flagged and adjust settings accordingly.
Recommendation: Start with Medium protection and fine-tune gradually.