To send an incoming call directly to Voicemail follow the steps below
Add a tracking number to the desired campaign. Please refer to the Add Tracking Number text for steps on adding a new number.
Go to the ‘Route Calls by’ drop-down under the ‘Configure Routing Options’.
Select the drop-down under the configure routing options and choose ‘Send Directly to Voicemail’.
Next, add the required fields that include ‘Tracking Number Name’ and ‘Ad Source’.
Scroll down to the ‘Advanced Tracking Number Settings’.
Type the voicemail message in the textbox next to ‘Configure Voicemail Greeting’. You can also upload an audio file by selecting (+) and searching for the file on your computer.
If you choose to upload an audio file, you’ll see the following prompt.
Select ‘Add Audio File’ to search for audio files on your computer and choose desired greeting.
Check the desired audio file and press ‘Use Selected’.
Select “Upload (File Name).wav” to begin the upload process.
Select the filename you’d like to use as the voicemail greeting.
Select ‘Use Selected’.
Scroll down and select ‘Save’.
If your tracking number saved successfully you will see it listed under your campaign.
Always give your new tracking number a test call immediately after provisioning and verify that the voice mail greeting plays.
