---
title: Number Porting FAQ’s
description: Number porting is the process of transferring a phone number from one carrier to another. For Convirza to track a number, it must be routed through our carrier. Under federal law, most mobile and land
---
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1. [Knowledge Base](https://kb.convirza.com/?hsLang=en)
2. [Telecom](https://kb.convirza.com/telecom?hsLang=en)
3. [Number Porting](https://kb.convirza.com/telecom?hsLang=en#number-porting)
# Number Porting FAQ’s
### **What is number porting?**
Number porting is the process of transferring a phone number from one carrier to another. For Convirza to track a number, it must be routed through our carrier.
---
### **Is my phone number portable?**
Under federal law, most mobile and landline phone numbers can be transferred between carriers. However, there are some limitations:
- **Not Recommended**: Porting your main business line to Convirza is discouraged because Convirza does not support 911 location services or PBX functionalities.
- **Unsure?** Contact us to discuss your specific situation.
---
### **What information is needed for porting a number?**
To determine if your number is portable:
1. **Contact your current provider**: This could be your phone carrier, an ad agency, or another call-tracking company.
2. **Obtain necessary documents**: Your provider may require a porting PIN, invoice, or both to release the number.
3. **Keep the number active**: Numbers must remain active with your current provider during the porting process. Canceling the service will render the number non-portable.
---
### **What are the Convirza porting requirements?**
To port a number to Convirza, the following are required:
- **Convirza service plan**: Active subscription to any Convirza service.
- **Portable number**: US or Canadian-based toll-free or local phone number.
- **Signed Letter of Authorization (LOA)**: A signed and dated Convirza LOA.
- **Number Port Order Form**: Include details for all lines being ported.
- **Recent bill or Customer Service Record (CSR)**: A copy of the most recent bill or CSR from your current provider.
---
### **What are the steps for porting?**
1. **Initiate the port**:
- Send all required [documents](https://kb.convirza.com/porting-a-number-into-convirza?hsLang=en)(LOA, Port Order Form, recent bill/CSR) to **telecom@convirza.com**.
2. **Port request submission**:
- Convirza submits the port request to our carrier.
3. **Approval or rejection**:
- **Approval**: Includes the Firm Order Commitment (FOC) date, which specifies when the number will transfer.
- **Rejection**: Includes the reason for rejection. Convirza will share the details with you and assist in resolving any issues for resubmission.
4. **Provisioning**:
- Approved numbers are provisioned in the Convirza application in anticipation of the port date.
- Routes are built using the information from the Number Port Order Form.
5. **Number porting completion**:
- On the FOC date, the number is successfully ported, and calls will start appearing in the Convirza application.
---
If you have further questions or need assistance, please contact **Convirza Support** at **telecom@convirza.com**. We’re here to help make the porting process as smooth as possible.
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