What is number porting?
Number porting is the process of transferring a phone number from one carrier to another. For Convirza to track a number, it must be routed through our carrier.
Is my phone number portable?
Under federal law, most mobile and landline phone numbers can be transferred between carriers. However, there are some limitations:
- Not Recommended: Porting your main business line to Convirza is discouraged because Convirza does not support 911 location services or PBX functionalities.
- Unsure? Contact us to discuss your specific situation.
What information is needed for porting a number?
To determine if your number is portable:
- Contact your current provider: This could be your phone carrier, an ad agency, or another call-tracking company.
- Obtain necessary documents: Your provider may require a porting PIN, invoice, or both to release the number.
- Keep the number active: Numbers must remain active with your current provider during the porting process. Canceling the service will render the number non-portable.
What are the Convirza porting requirements?
To port a number to Convirza, the following are required:
- Convirza service plan: Active subscription to any Convirza service.
- Portable number: US or Canadian-based toll-free or local phone number.
- Signed Letter of Authorization (LOA): A signed and dated Convirza LOA.
- Number Port Order Form: Include details for all lines being ported.
- Recent bill or Customer Service Record (CSR): A copy of the most recent bill or CSR from your current provider.
What are the steps for porting?
- Initiate the port:
- Send all required documents (LOA, Port Order Form, recent bill/CSR) to telecom@convirza.com.
- Port request submission:
- Convirza submits the port request to our carrier.
- Approval or rejection:
- Approval: Includes the Firm Order Commitment (FOC) date, which specifies when the number will transfer.
- Rejection: Includes the reason for rejection. Convirza will share the details with you and assist in resolving any issues for resubmission.
- Provisioning:
- Approved numbers are provisioned in the Convirza application in anticipation of the port date.
- Routes are built using the information from the Number Port Order Form.
- Number porting completion:
- On the FOC date, the number is successfully ported, and calls will start appearing in the Convirza application.
If you have further questions or need assistance, please contact Convirza Support at telecom@convirza.com. We’re here to help make the porting process as smooth as possible.